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ACD Telecom has been the answer to all my telecom problems. We started with
an incompatible phone system with limited lines and constant problems. Within
3 weeks of our initial meetings, we had our new phone system in, all new
equipment, excellent customer service, superb training for our entire staff
of 80 and most of all, the system just works with absolutely zero problems.
When we were looking for new phone venders, ACD was the lowest in cost overall
by $5,000 minimal , offering the same equipment and better warrantee and response
time. Its been over a year and ACD has lived up to their word to the “T”.
All standard requests are scheduled for the next day, their technicians are courteous
and very helpful. When an emergency comes along, they are there like firemen – and
no matter what time it is, they don’t leave till the problem is fixed and
we are satisfied. Plus, when I have an issue, I call the owner – no middle
man to deal with.
In conclusion, ACD Telecom is a well organized company with lots to offer with
the lowest price in the industry. Their technicians are knowledgeable, friendly
and very pleasant to work with. I recommend ACD Telecom for all your telecom
needs. Actions speak louder than words.
Thanks,
Charles D. Fithian
Director of Information Technology
IT Ascent, Inc.