ACD TELECOM Technical Services:

ACD TELECOM technical services are delivered through our team of highly qualified professionals. Our in-depth knowledge and expertise ensure the success or every engagement we undertake. ACD draws on years of collective experience and various resources to provide the services and support that is unmatched anywhere.

Services:

Consulting Services
- Corporate Strategy – work with you to develop a strategy specifically for your organizations current and future needs
- VoIP Network Readiness -- analyze your network to determine if it is prepared to support VoIP and make recommendations.
- RFP Design and Evaluation – assist in designing and evaluating an RFP specific to your needs.
Professional Services
- Project Management – single point of accountability to coordinate and manage all aspects of the implementation
- Database Collection – create and define the customer database
- Installation and System Integration – complete physical hardware and software installation including placement, testing and verification of system operation
- Training/Education – Administrator, Operator, Train-the-Trainer, and End-User
- Relocation Services – skilled personnel to help remove and reinstall equipment
- Complete systems implementation · Place change or move orders with SBC/At&T on Behalf of the customer, and we work with over 29 vendors including XO, Telepacific, PacWest, Electric Lightwave, and others.

Emergency Response

Guaranteed two hour Emergency Response for critical problems 24hr response on minor problems For thirty days after your system is up and operational, any request you make for service is treated as an emergency
To open a service ticket with ACD Telecom Technical Support, please call 1800-988-6511 and press 1 for Service or email us at support@acdtele.com

Enterprise VOIP Services!

ACD has a complete line of products for all of your VoIP needs. If you would like to check the price and availability of any of our new VOIP product platform products, please call us at 1 (800) 988-6511 or fill out our request for quote form.

Are you seriously looking at a VoIP solution, but are wondering if your network and infrastructure are ready for VoIP?

ACD offers comprehensive VoIP Network Evaluations to help ensure that both your local area network and wide-area network are ready for VoIP. From the small to mid-sized network through to the larger, more complex networks; we've got the tools, knowledge, and expertise to help you make sure that your VoIP deployment is functioning optimally in your network environment from day one.

The VoIP Network Evaluation is a thorough, remote environmental and infrastructure assessment that includes network baseline performance testing and network performance testing using assessment tools, strategies, and techniques selected by ACD’s VoIP experts.

Installation and Professional Services

ACD’s meticulous methodology guides our customers and partners through every facet of an implementation project: from planning timelines through managing and monitoring resources.

In the event that there is a special project, or our customers would like to leverage our network analysis services and project management expertise, ACD Telecom’s range of services required throughout the entire lifecycle of our products including planning support, comprehensive implementation services, and project management, anytime a Voice IP Expert is needed. Fees are based upon a mutually agreed upon Statement Of Work.

The end result of using our Methodology is a successful, high-quality system implementation without wasted time and expenses typically associated with any large-scale system implementation.