CASE STUDY: Maryland Digestive Disease Center
Challenge: Streamline the telecommunications functions of three separate locations into one cohesive system and build a seamless network for data sharing across all three sites. The Maryland Digestive Disease Center needed a centralized call center and transparent three-digit dialing across the three sites. It was also crucial to connect all the branches on a single computer network, so that data could be shared easily and quickly, reducing dependence on fax. The center's entire communications system had to be completely modernized and streamlined, while maintaining ease of use and keeping costs at a minimum.
Solution: An easy transition to total network connectivity and an efficient, fail-proof communications system. The center's three locations are now all part of a single integrated data and communications network with the main location in Laurel, MD acting as the hub. Benefits include: backward compatibility; low initial investment on desktop hardware; homogeneous system across all offices; transparent, three-digit interoffice dialing; versatile voicemail capabilities; increased call capacity; centralized call center with tracking reports; T1 private network backed up by DSL.
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