ACD Telecom

Business Telephone Systems Voice-Data-Video for the 21st Century

ACD Telecommunications located near San Francisco, California, sells, services and installs VoIP and PBX phone systems including Data Cabling Networks. ACD has served clients in and around the San Francisco Bay Area in California for over 20 years. ACD Telecommunications is one of the largest business telephone systems dealers in the San Francisco Bay Area.

ACD Telecommunications provides business telephone systems both traditional and state of the art equipment and support at very cost-effective rates. ACD Telecommunications offers Business telephone systems data cabling and video surveillance gear  designed to work within your budget. ACD Telecommunications is an authorized dealer for several of America's largest business telephone systems manufacturers. 

Hosted PBX, Virtual PBX, Cloud PBX, Business VoIP, Premise PBX, Digium Switchvox, SIP Trunking, Networking, Bay Area, Business Voice Solutions, Nortel system repair, Data Cabling, Fiber Network Cabling, Business Telephone Systems, Business Telephone Systems San Francisco, Comcast Support VOIP Support Avaya IP Office Support Security Systems, DVR, CCTV, Call Accounting and Recording, Emergency Phone Services, Consulting, Audio Conferencing, Assistive Listening Devices

The Elephant in the Room: California Drought and Commercial Water Conservation

Dublin, CA.-It seems to be on everyone’s mind. The drought in California and everything related—there are hundreds of interconnected issues, subjects and debates occurring at the same time bringing with it a cascade of information. In California this year alone, Governor Jerry Brown has declared a State of Emergency, issued an Executive Order calling for conservation of water resources that has extended all the way to the State Senate issuing mandatory fines of $500.00 or more to homeowners who abuse water—discussions of a Bay-Delta Conveyance or twin-water tunnel extending from Santa Clara to Los Angeles, water bond issues of over 11 million dollars to be passed in November, State Water Board Emergency regulations, emergency drought proclamations, agricultural losses from the drought totaling almost 2.2 Billion dollars, burn bans, proposed water use rules—you get the point of all of this, right? It seems the dissemination of information related to the drought is nearly impossible to navigate.

What is important to recognize is that we should make an attempt to understand the information, no matter how difficult. We should also take that information and make an informed decision about how to help. Our future is at stake, and it is a fact that current water losses are abysmal and a primary concern of not only Californians, but all Americans as the wealth of America and well-being of all is at stake. You should know, as a commercial enterprise or business in California or the United States, there is an opportunity to make a significant difference.

Recently our CEO at ACD Telecom, Greg Hudson had asked me to investigate how we could make a difference as a business in California in regards to water conservation and the drought and report back to him on my findings. I had mentioned that I thought I could gather information in a few days and have an analysis prepared for him relatively quickly.

As I began to gather the associated data from articles, websites, and blogs—glean everything I could to see how we could help as a business, I realized it would take much more time and effort than originally thought. I also discovered something quite alarming. As far as commercial water conservation is concerned, there is minimal conversation about it while at the same time resources to help in the water conservation effort are readily available. All of the focus upon this issue seems to center around individual, family or private water conservation. Do a quick Google search if you do not believe me. Is there a reason for this?

Sure, there are entertainment celebrities like Conan O’ Brien, Lady Gaga, sports figures such as Anaheim Angels pitcher Hector Santiago and San Francisco Giants Javier Lopez “pitching” for environmental education and conservation—also websites dedicated to promoting understanding and cooperation such as Save Our Water and California Drought promoted by the California Department of Water Resources and the Association of California Water Agencies—but the elephant in the room that no one seems to be addressing is how to conserve water at our offices, places of business and commercial areas of our California cities. While the efforts of these celebrities and organizations are commendable, there is more that can be done. Is there a way to really make a cost-effective difference that doesn’t strain the budget, for both large and small businesses? The answer is yes.

This article is meant as an answer to the aforementioned questions and be an introductory resource to find the means to make a difference, begin a conversation at your office and become more aware of the water conservation issues from a commercial standpoint. The following are some initial points and information we found useful for our company that we would like to share them with you.

Commercial Water Conservation in California: How to Make a Difference

Governor Brown assisted in the development of  an inter-agency Drought Task Force--and also reaching out to the community by stating “I call on every city, every community, every Californian to conserve water in every way possible…The driest months are still to come in California and extreme drought conditions will get worse." In the article by the Fresno Bee, it was also explained that part of the April 25th Emergency Drought Proclamation that “encourages outdoor sports facilities to similarly reduce irrigation of playing fields. It urges hotels and restaurants to give patrons options to reduce water consumption, such as limiting laundering of linens and making water available only on request.”

It would seem then that commercial water usage and conservation should be a primary issue according to the efforts and proclamations of the Governor’s Office and interagency task force.  Of course, educating yourself and your team members at your respective place of employment would be the first step in commercial water conservation efforts, and there are many resources to help in that respect.

One of the first sites I came upon in my research that was very helpful was through the Pacific Institute and their concept of “Corporate Water Stewardship” which is explained as:

                Corporate water stewardship is an approach that allows companies to identify and manage water-related business risks, understand and mitigate their adverse impacts on ecosystems and communities, and contribute to and help enable more sustainable management of shared freshwater resources. Stewardship is rooted in the concept that robust and effective public water governance is critical to the long-term business viability of water-intensive industries and that companies can play a role in helping to achieve this end. As such, stewardship approaches result in companies improving water efficiency within their own operations, encouraging good practice throughout their supply chain, and collaborating with others to advance sustainable water management.”—Pacific Institute

The Pacific Institute has many valuable resources for you to peruse and examine further, including but not limited to the UN CEO Water Mandate, how to conduct a Corporate Water Assessment for your business, Alliance for Water Stewardship and many other resources. This was central to our critical understanding of what position to take and how these issues affected our business in regards to water sustainability and the human right to water. The Pacific Institute’s website also has a Media Center that was very helpful, which included multimedia and research available to you through PI Experts through contact information provided.

Another valuable resource that is actually two separate websites but is inter-connected is Save Our Water developed by the Association of California Water Agencies and California Drought issued by the State of California. Save Our Water has ‘tools you can use’, a Toolkit and the ability for businesses to increase awareness and understanding by providing videos, site buttons and infographics that can be posted directly on your business website. In fact, they have a ‘Partner Program’ which will assist in increasing awareness not only to potential clients and current customers, but differentiate your business from others that indicates your concern for commercial water conservation and your active involvement in the process. California Drought on the State of California’s website also has valuable tools, archived information and related links to help you navigate the information that is out there about current water issues and conservation efforts.

Conservation is in the Toilet

That’s right; water conservation in California is in the Toilet. Let me clarify; there is a direct way for businesses to not only assist tremendously in the conservation efforts, but do it affordably. I was surprised to find in my research that almost every municipality and county in California offers some type of rebate, loan structure or assistance in replacing urinals and high-flow toilets—even to the extent of eliminating costs for assessment, procurement and installation of all water-saving utilities. Some counties or municipalities, like the Town of Windsor, offer free business water assessments and incentive programs. Most municipalities do.

As Governor Brown has encouraged businesses in California to think of alternative ways to provide and conserve water, as well as individuals and families, you should know that according to the United Nation’s Environment Program website “Buildings use about 40% of global energy, 25% of global water, 40% of global resources, and they emit approximately 1/3 of GHG emissions. Yet, buildings also offer the greatest potential for achieving significant GHG emission reductions, at least cost, in developed and developing countries. Furthermore, energy consumption in buildings can be reduced by 30 to 80% using proven and commercially available technologies.”

With that being said, a large majority of water usage in buildings comes from high-flow toilets and loss of so-called ‘blackwater’ or ‘greywater’ that is not often recycled or put to its full usage. So essentially there are two options that I found will work for our business that we are considering. Quite simply, they are Blackwater Systems implementation and the replacement of our high-flow toilets and urinals with EPA recommended as follows:

·         High-Efficiency Water Sense Certified Commercial Toilet-$200 Rebate

·         High-Efficiency Urinals-$300 Rebate

These rebates are provided by the California Urban Water Conservation Council and they have the specific geographical areas covered on their website. If you do not see your municipality listed there you can check your city and county government sites and most do have commercial rebates available as of August, 2014.

As for Blackwater Recycling systems, there is an informative article at the Environmental Building Strategies website, a private company that “optimizes green building projects starting with the initial design charrette and resulting in third party verification of improved energy performance. Comprehensive energy analysis and modeling coupled with water and waste conservation strategies” is offered to clients and there is also valuable information on their website.

Blackwater recycling is also discussed through another corporate website, one that specialized in its implementation, Phoenix Water Recycling. There is an informative page that discusses the details of Blackwater (and Greywater) recycling and how it can affect your businesses positively from both an environmental and fiduciary standpoint. Many buildings in San Francisco are already migrating to these types of systems and in fact San Francisco County and City is becoming a leader in that respect.


Additional Resources

Of course, there is a wealth of information out there but here are a few more helpful sites that can contribute to Commercial Water Conservation efforts:

USGBC (U.S. Green Building Council) and LEED Certifications

“Better buildings are our legacy. USGBC is committed to a prosperous and sustainable future through cost-efficient and energy-saving green buildings, and works toward its mission of market transformation through its LEED green building program, robust educational offerings, a nationwide network of chapters and affiliates, the annual Greenbuild International Conference & Expo, and advocacy in support of public policy that encourages and enables green buildings and communities.”

WaterSense-An EPA Partnership Company

WaterSense, a partnership program by the U.S. Environmental Protection Agency, seeks to protect the future of our nation's water supply by offering people a simple way to use less water with water-efficient products, new homes, and services.

WaterSense brings together a variety of stakeholders to:

  1.  Promote the value of water efficiency.
  2. Provide consumers with easy ways to save water, as both a label for products and an   information resource to help people use water more efficiently.
  3. Encourage innovation in manufacturing.
  4. Decrease water use and reduce strain on water resources and infrastructure.

The program seeks to help consumers make smart water choices that save money and maintain high environmental standards without compromising performance. Products and services that have earned the WaterSense label have been certified to be at least 20 percent more efficient without sacrificing performance.

See also “Battle of the Buildings” offered by Energy Star and the EPA for more conservation info!

World Business Council for Sustainable Development (WBCSD)

The WBCSD Global Water Tool—launched in 2007, the Global Water Tool (GWT) is a free and easy-to-use tool for companies and organizations to map their water use and assess risks relative to their global operations and supply chains.

More than twenty WBCSD members formed an advisory group, led by CH2M HILL, to develop and provide oversight and pilot testing of the GWT. Expertise was provided by The Nature Conservancy and the Global Reporting Initiative.

By comparing a company’s sites with the best available water, sanitation, population and biodiversity information on a country and watershed basis, the GWT allows to answer the following questions:

  • How many of my sites are in extremely water-scarce areas? Which sites are at greatest risk?
  • How much of my total production is generated from my most at risk sites?
  • How many of my employees live in countries that lack access to improved water and sanitation?
  • How many of my suppliers will be in water-stressed regions in 2050?

More than 300 corporations have used the tool which has been regularly updated with improved datasets and functionalities as well as customized to various industrial sectors. Adaptation to specific geographies is under development in Europe and China. The India Water Tool was launched in July 2013.

Other Resources:

  1. California Urban Water Conservation Council-For Rebates on your Toilets and such
  2. Environmental Defense Fund-A great article entitled “Four Lessons in Corporate Water Efficiency” and gives additional resources and information for commercial conservation
  3. Bewaterwise.com-A great website with useful information from the Metropolitan Water District of Southern California-also with links to rebates and funding for green initiatives
  4.  The Hero Program—“Choose a lending company that caters to your specific needs. HERO™ is a financing plan that specializes in funding commercial energy and water efficiency products, as well as renewable energy systems. This program offers up to 20 years of financing at fixed rates and creates a special tax assessment on properties. Moreover, it also eliminates the barriers of high, up-front costs.” Free Application Fee and Consultation (see website)

Thanks for taking the time to read this article. If it makes a difference, please let me know. ACD Telecom has committed to promoting Save Our Water on our corporate website, becoming Green Certified in California, replacing our high-flow toilets and urinals recommended by the EPA and Energy Star (taking advantage of the rebates), and are in discussion about replacing the current sewage system in our offices with Blackwater or Greywater recycling systems. What about you and your business? What will you do? Can you make the commitment to change?  

VoIP Call Solutions for Startups in the San Francisco Bay Area

VoIP Benefits Explained


Explaining Voice over Internet Protocol (VoIP) and how it can benefit your startup is quite simple, actually. If you are not already familiar, the first step would be to understand what VoIP delivers. VoIP basically provides telephone services over your existing network infrastructure to all personnel, whether they are working at your main offices, are mobile or telecommuting (working from home).

In fact, Robin Gareiss, Executive VP with the independent research group, Nemertes, piloted a study that “conducted one-on-one interviews with 200 IT practitioners and gathered cost and deployment data from another 1,393 via an electronic survey.”[i] In the study, Nemertes discovered that “By allowing employees to work from home, particularly those who work in a contact center, companies are reducing turnover rates. Typical contact-center turnover rates are 35% to 45%, but by giving those employees flexible work schedules from their home offices, they are dropping turnover rates to 10% to 20%. VoIP allows companies to do this cost-effectively by paying for just a broadband access line ($25 to $45 per month, depending on service level) and eliminating the $50 to $70 monthly POTS charge for voice service.”[ii]

Contact ACD Telecom, which has served businesses in the San Francisco Bay Area for over 22 years with telephony solutions at 800-988-6511 ext. 101 to schedule your free consultation and product demonstration today! ACD offers start-up companies 0% financing to qualified applicants!

Contact ACD Telecom, which has served businesses in the San Francisco Bay Area for over 22 years with telephony solutions at 800-988-6511 ext. 101 to schedule your free consultation and product demonstration today! ACD offers start-up companies 0% financing to qualified applicants!

Essentially, VoIP helps you create a unified organizational network without the need of a physical office site. Many start ups are utilizing VoIP as a cost savings tool by simply avoiding a commitment to real estate at the start. NTI@home mentions that “For companies, telecommuting expands the talent pool, reduces the spread of illness, reduces costs including real-estate footprint, increases productivity, reduces their carbon footprint and energy usage, offers a means of complying with the Americans with Disabilities Act of 1990 (ADA) and possibly earning a tax credit.”[iii]

In California, utilizing a VoIP system can help you qualify for the Green Business Program, furthermore each telecommuting employee should receive corporate climate credit, which can become a monthly payment to your employees who work at home! Imagine having a virtual office through a VoIP telephone system that is flexible, scalable and cost-effective! Many of ACD Telecommunications customers indicated that one of the outstanding features of VoIP telephone systems is that when they experienced growth, or were ready to expand or relocate to another office, the VoIP telephone system easily migrated with them and actually helped cultivate their businesses!

When incorporating voice traffic over the network, companies realize substantial cost-savings by reducing expenses characteristically related with deployment or relocating phone systems and also on monthly recurring charges. VoIP implementation streamlines multiple aspects of corporate communication through simplified integration of e-mail, video conferencing or instant messaging. Some other critical points that can benefit startup companies as mentioned in the Nemertes report:

  • Ongoing network costs–Companies that have not converged voice and data traffic onto a single WAN can save money by eliminating idle capacity and combining access lines. The typical savings is 23%.”
  • Savings from SIP Trunking–Replacing PRI lines with SIP trunks can save about 40% off the monthly circuit costs.”
  • Fixed Mobile ConvergenceCompanies with many mobile employees eliminate costly roaming charges by moving mobile calls to the corporate IP backbone (calling a local number and routing the call from the IP PBX through the corporate WAN)”[iv]

Telephony and VoIP solutions can benefit Start-ups: Simplified Points

     Extensive cost-savings over outmoded telephone system platforms

     Unify employees rapidly and effortlessly, regardless of  location

     Add additional business extensions/phone numbers seamlessly

To-do list, remembering to investigate and analyze:

  1. Analyze present or launch applications and investigate or plan for future bandwidth usage. Research Telco providers or ask vendors such as ACD Telecommunications to gather this for you. ACD can be reached at 800-988-6511 or email them at sales@acdtele.com
  2. Ask for demonstrations and presentations. Get feedback from multiple employees and especially from those who would be communications-intensive. Employees who use your telephony solution the most stand to give you the most direct and honest feedback. If you are just starting up, ask colleagues and networking partners their ideas or associated knowledge on communications.
  3. Understand how your employees/customers will communicate.
  4. Consider what system features that will benefit your startup business in pre-launch and be prepared to discuss this with your selected vendor-i.e. unified messaging, voice-mail usage or purpose, mobile applications, remote or telecommuting employees.
  5. Identify and analyze cost-savings and how data will be gathered to streamline future upgrades, understand call reporting and recording.
  6. Identify and analyze how you will want your VoIP system to augment your business, investigate multiple platforms and solutions while gathering data.
CONTACT US! Fill out the form below for free information or to schedule a product demonstration and consultation! We can meet with you at your offices or at a location of your choice! 800-988-6511

CONTACT US! Fill out the form below for free information or to schedule a product demonstration and consultation! We can meet with you at your offices or at a location of your choice! 800-988-6511

Name *
Name

Connecting to the Fiber Optic Network


What Businesses Need to Know: Minimum Point of Entry Issues (MPOE)


Pleasanton, CA.—There is a tale going around in certain business circles. The story is about a man who owned a barbershop, ‘Cutting Edge’ and his was the only shop in town.  Then, without warning, a competitor arrived down the street and opened another shop. This would be fine except this new competition, let’s call them ‘Shear Madness’, was charging 10 dollars for a haircut while Cutting Edge had been charging 16 dollars.

After a while, Cutting Edge found out that their profits were decreasing, and it appeared from the barber’s viewpoint that there was a steady stream of customers heading into Shear Madness. The barber was getting worried and losing customers that he had for years. Then, suddenly, the barber at Cutting Edge noticed that a few disgruntled customers that had been going to Shear Madness were coming back to his business, complaining about the quality of their haircuts at Shear Madness. He had an idea. He decided the solution would be to put up a sign out front of his barbershop. It read “We fix 10 dollar haircuts”. Business returned to normal.

So what does this have to do with Fiber Optics and Minimum Point of Entry for business customers?

The company Oil Changers, and their corporate headquarters in Pleasanton, California, wanted to get their IP Network current. The company was using an outmoded IP solution to handle their mission critical data applications. Access to a fiber optic network was not available. Then, with the current roll-outs by several companies in the San Francisco Bay Area, particularly AT&T in their “Project Velocity IP” three-year plan, Oil Changers wanted to take advantage of the functionality for data applications that a fiber-based solution would provide. 

This relates to the ‘Cutting Edge’ barbershop story. There was a business need of improving IP functionality at a cost-effective rate and connecting the solution to their office location. Luis Garcia, IT Manager for Oil Changers, had discovered that while a fiber optic solution was available, the cable was only routed as far as the minimum point of entry (MPOE or demarcation point) at a central location in their present office building—but not directly linked to their offices by AT&T.

He would have to research and outsource the work to a local vendor and ended up, as many businesses have lately, selecting an electrician to connect the fiber optic cable to their offices. Oil Changers believed that the electrician would have the correct knowledge to professionally connect their IP Network to a fiber optic connection at the minimum point of entry.

Oil Changers discovered a valuable lesson that sometimes a cost-effective solution is not the best course of action, which the electrician did provide. What the electrician did not provide is the actual solution.

While this decision might appear to be not thought out, it is common for IT Managers and executives to select electricians for this type of outsourced work instead of those who have had extensive experience in telecommunications and cabling. One cannot blame Oil Changers for making a decision that was placing the fiscal needs of the company first and following traditional practice.

It is critical to understand the difference between an electrician and cabling technician—make sure each vendor has references and experience to back up their service offering.  One ‘barber’ down the street might be cheaper, but the established ‘barber’ who may charge more does the job right and consistently –the first time—just might be the safer and reliable option.

While some electric companies do have technicians available to connect fiber optic networks at the point of entry to your business, many do not.

Luckily, Garcia was able to locate a local Bay Area vendor who had been in business for over 20 years and had Cabling Technicians who could handle the work. Garcia explained that the “nightmare” associated with selecting an Electrical Company to do the work was quickly and professionally resolved by ACD Telecommunications.

Last month, ACD Telecom was contacted by Garcia, informed them of the issue of lost connectivity and unprofessional service they received from the Electrical Company.  ACD had their technicians on the spot within hours and solved the problem quickly. They were able to complete the objective of Oil Changers. Now, their mission-critical data applications work better than ever before and are consistent.

This brought to mind the story of Cutting Edge, and the thought that while there might be a ’10-dollar haircut’ available, the best solution might be to first contact those companies who are proclaiming ‘We fix 10 dollar haircuts’ first, or at the least have them in your contacts if something goes wrong with the cost-effective solution. It could turn out to be sheer madness.

  • For more information on AT&T’s Rollout in the San Francisco Bay Area see the link provided to their page entitled ‘IP Network 4 SF’ which includes the latest news and information on their website.

  • Be sure to find a Telecom Vendor Partner that can provide a solution in connecting the fiber optic network to your MPOE. ACD Telecommunications is one that is available to service most locations in California and Western Nevada. See the link to their website for further details.
  • Prime Buyer’s Report has a list of the Top 10 Bay Area Telco Vendors, check out the other companies that offer similar service and compare pricing and personnel by scheduling a free consultation with those companies that offer it as a value-added service.
  • Make sure to meet with multiple vendors, ask for references and while comparing prices, make sure the references the vendors provide are current and trustworthy.
  • ABOUT Oil Changers “have developed an automotive fast oil change concept based on convenience, quality, and service. Each of the company's no-appointment-necessary services is provided on a drive-through basis. The first Oil Changer facility was opened in Northern California in September 1986 and the organization currently consists of 34 facilities in the regions of San Francisco, San Diego, and Fresno…Californians enjoy a deserved reputation for car-consciousness and environmental awareness, and the Company's convenience and environmental sensitivity make it an ideal service provider.”

Contact ACD Today about providing solutions your MPOE Issues by filling out the form below!

Name *
Name




Panasonic Phone System Enables Simplified Communications to Take Root at Los Angeles County Arboretum & Botanic Garden.

The Challenge
The Los Angeles Arboretum & Botanic Garden was looking to upgrade its existing telephone system to one that was current, easy to use and flexible. With their existing equipment, changing auto attendant or voice mail settings meant filing a formal request with a third party—a cumbersome process that could take up to a month for implementation.


The Solution
In early 2011, The Los Angeles Arboretum Foundation issued a proposal request for a new phone system. Of the six companies who submitted bids, Panasonic emerged as the Foundation’s top choice. The Foundation hired Datafone Communications to install the Panasonic KX-TDE200 system, a converged IP-PBX system that supports up to 256 total extensions and 128 CO lines, and the KX-TVA200 voice processing system with 12 ports. Datafone additionally installed a series of Panasonic digital telephones including one KX-DT343, nine KX-DT333s and thirty-four KX-DT321s totaling forty-four extensions throughout the six on-site buildings. The system was installed alongside the existing telephone system in the Arboretum’s conference facility storage room, where temperatures were known to reach up to 100º F. Unlike competing vendors who stipulated air conditioning be part of the solution, Panasonic was confident that its system could withstand the heat. Additionally, other systems required new cabling—a costly proposition, especially for nonprofits like the Foundation. The Panasonic phone system used existing cabling and worked alongside the existing system. 


Connecting to the Fiber Optic Network: Minimum Point of Entry Issues

There is a tale going around in certain business circles. The story is about a man who owned a barbershop, 'Cutting Edge' and his was the only shop in town. Then, without warning, a competitor arrived down the street and opened another shop. This would be fine except this new competition, let's call them 'Shear Madness', was charging 10 dollars for a haircut while Cutting Edge had been charging 16 dollars.

After a while, Cutting Edge found out that their profits were decreasing, and it appeared from the barber's viewpoint that there was a steady stream of customers heading into Shear Madness. The barber was getting worried and losing customers that he had for years. Then, suddenly, the barber at Cutting Edge noticed that a few disgruntled customers that had been going to Shear Madness were coming back to his business, complaining about the quality of their haircuts at Shear Madness. He had an idea. He decided the solution would be to put up a sign out front of his barbershop. It read "We fix 10 dollar haircuts". Business returned to normal for Cutting Edge.

So what does this have to do with Fiber Optics and Minimum Point of Entry for business customers? 

In March, an 'unnamed' company wanted to get their IP Network current. The company was using an outmoded IP solution to handle their mission critical data applications. Access to a fiber optic network was not available. Then, with the current rollouts by several companies, particularly AT&T, Google Fiber, and others--the company wanted to take advantage of the functionality for data applications that a fiber-based solution would provide. 

This relates to the 'Cutting Edge' barbershop story in the following way. There was a business need of improving IP functionality at a cost-effective rate and connecting the solution to their office location. The IT Manager for the company had discovered that while a fiber optic solution was available, the cable was only routed as far as the minimum point of entry (MPOE) at a central location in their present office building--but not directly linked to their offices by the local carrier. 

He would have to research and outsource the work to a local vendor and ended up, as many businesses have lately, selecting an electrician to connect the fiber optic cable to their offices from the MPOE. The electrician also offered a 'more affordable' rate than most of the other vendors researched. The IT Manager believed that the electrician would have the correct knowledge to professionally connect their IP Network to a fiber optic connection at the minimum point of entry.

The IT Manager and company discovered a valuable lesson that sometimes a cost-effective solution is not the best course of action. The electrician did provide a cost-effective rate. What the electrician did not provide is the actual solution.

While this decision might appear to be not thought out, it is a common oversight for IT Managers and similar executives to select electricians for this type of outsourced work instead of those who have had extensive experience in telecommunications and cabling. One cannot blame the IT Manager for making a decision that was placing the fiscal needs of the company first and following traditional practice. 

You could blame him for not conducting thourough research. The IT Manager admitted that he "did not call all of the references on the list the vendors provided that I looked at" and also "did not ask specific questions related to the Electrician's background with fiber optic cabling & MPOE work." 

It is critical to understand four things in this process: the difference between an electrician and cabling technician, what a CLEC is, the process of connecting your office to the MPOE, and what it is ultimately going to cost your company. If you want the benefits of the fiber optic rollouts, then you are going to have to pay the price--just make sure you are paying a fair price to the right company.

Also, make sure each vendor has references and experience to back up their service offering. One 'barber' down the street might be cheaper, but the established 'barber' who may charge more who does the job right and consistently--just might be the safer and reliable option. Also, it might be a key indicator of success examining the length of time the company has been in business and just who their customer base consists of. Would you place your hair in the hands of a 'barber' who has only been 'cutting hair' for a year, or twenty--or worse advertised that they could 'cut hair' but in truth, let's say, mowed lawns?

While some electric companies do have technicians available to connect fiber optic networks at the point of entry to your business, many do not. 

Luckily, the IT Manager was able to locate a local vendor who had been in business for over 20 years and had cabling technicians who could handle the specified work. The IT Manager explained that the "nightmare" associated with selecting an electrical company to do the work was quickly and professionally resolved.

The experienced telecommunications company had their technicians on the spot within hours and solved the problem quickly. They were able to complete the objective of the IT Manager correctly, the first time. Now, their mission-critical data applications work better and are consistent. 

This brought to mind the story of 'Cutting Edge', and the thought that while there might be a '10-dollar haircut' available, the best solution might be to first contact those 'barbers' who are proclaiming 'We fix 10 dollar haircuts' first, or at the least have them in your contact list if something goes wrong with the cost-effective solution. It could turn out to be sheer madness for you.

-Prime Buyer's Report has a free nationwide list of the of the Top Ten Local Telecom vendors in your area. Check out their website for information on companies that doesn't get broacasted publicly. It is almost like Yelp, but for businesses. They include impartial customer reviews and product information.

-Check out the other companies that offer similar service and compare pricing and personnel by scheduling a free consultation with those companies that offer it as a value-added service. They should not charge your company for an evaluation.

-Make sure to meet with multiple vendors, ask for references and while comparing prices, make sure the references the vendors provide are current and trustworthy. A tip here is to look at their website and associated social media presence. This can be a key indicator if the company has a solid infrastructure or not.

Tortuga the Turtle

Tortuga the Turtle~Our brand for ACD Telecommunications! Any feedback on the logo is appreciated! New customers receive a 5% discount if they mention Tortuga to any of our Sales Representatives! Contact us today! 800-988-6511!


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